Reports and Business Analytics
Hundreds of OOTB Reports
Currently we can create reports in IBM Control Desk using IBM Cognos or BIRT Reporting Tool. Cognos License is included with IBM Control Desk whereas BIRT (Business Intelligent Reporting Tool) designer is freely available and It's engine is already included with ICD.
Many different types of templates are available to design your required reports like in Pie chart, Bar graph, group report, list report etc.
IBM
Operations Analytics Log Analysis Service Desk Extension*
Dashboard
shows how understanding trouble ticket origin in context with IT infrastructure
components, problem categories, and industry-specific verticals through its
shared (community) knowledge base. Helps
IT professionals, Managers, and Executives optimize IT efficiencies, resolve
incidents more quickly, and minimize problems and incidents in the future.
*Note:- The Log Analysis is a separate product, It can be integrated be ICD but its not the part of it.
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