IBM ITSM

Control Desk is a core part of IBM ITSM 

Control Desk is a core part of IBM IT Service Management and drives value through Visibility, Control And Automation across the domains like clouds, assets, applications, and endpoints.

IBM Control Desk

A best practices across industry and ITIL based focal point for managing services, IT Assets, a “face” for IT to end users, and a hub for workflow and integration.

Extended ITSM 

Easily integrated tools that provide actionable information, automate change and request execution, and apply fixes across managed domains

Agile OperationsFacilitate collaboration and execution across Ops, SMEs, and DevOps, and automate integration of on-prem and SaaS tools

IBM Control Desk Has Extensive Integrations A robust set of integrated enterprise and point products that extend the IBM Control Desk operations to create an eco-system of IT solutions.

Note: ITIC is stand for IBM Tivoli Integration Composer, It's a IBM product used to integrate different Products with ICD.

Complex Service Management Scenarios Across Domains

Key scenarios enabled

•Self-Service App Store

•Integrated IT Asset Management

•Automated Problem Resolution

•End-to-End Change Management

Value delivered

•Improved efficiency through automation

•Faster service requests

•Automated deployment from SW catalog

•Higher service availability

•Automated inventory of enterprise assets

•Configuration compliance and enforcement

Major enhancements delivered

•Single screen connection wizard

•Prepackaged deployment and configuration to enable existing Endpoint