IBM Control Desk delivers Visibility, Control and Automation

As a tool to IT end users, The focal point for managing Services, Incidents, Problem, Change and many other requests, having a great feature of Workflow and integration hub for the enterprise, ICD has a Central role in Service management.

Visibility

Insight into services, devices, infrastructure, and applications for end users, staff, and managers

Control

Control, governance, and compliance of applications, endpoints and assets.  Protection of critical data and prevention of outages

Automation

Automation and orchestration of IT and business processes across domains, teams, and tools

Using ICD (IBM Control Desk), We can manage any types of devices in an enterprise. Devices could be Storage, Network, Servers, Mobiles, End-Points (Laptop, Desktps etc), Assets, Software Licences etc.

But here a small note point that we need some different tools as well for discovering and managing the relations between them like TADDM, BigFix, Netcool etc. These tools are responsible to discover the devices in the Organization (Deployed Assets) and also for making the topology of those devices.